Writing
Systems and Empathy
Essays on structure, and on why organisations with everything going for them still fail to compound.
Why do most AI pilots fail?
Roughly 95% of enterprise generative AI pilots produce no measurable P&L impact, and almost none of them fail for technical reasons. They fail because they were demonstrations, not pilots, designed to prove a capability works rather than to change a decision that was going to be made anyway.
Is your problem structure, or is it people?
Two organisations can be failing for opposite reasons and look identical from the inside. One has systems and no empathy. One has empathy and no systems. They need opposite interventions, and getting the diagnosis wrong is what most transformation budgets are spent on.
More to come
One essay at a time, each answering a question we get asked in the room rather than one we invented.
If you would like them when they arrive, say so.