Writing

Systems and Empathy

Essays on structure, and on why organisations with everything going for them still fail to compound.

6 min

Is your problem structure, or is it people?

Two organisations can be failing for opposite reasons and look identical from the inside. One has systems and no empathy. One has empathy and no systems. They need opposite interventions, and getting the diagnosis wrong is what most transformation budgets are spent on.

Read the essay

Coming next

Why roughly 95% of AI pilots produce nothing, and how to test a transformation before you commit to it.

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